Privacy Policy

NS Square Limited (“NS Square”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit or interact with our website and related online services (the “Site”).

By using the Site or submitting personal data to us, you agree to the terms of this Privacy Policy.

1. What is Personal Data?

“Personal data” means data, whether true or not, about an individual who can be identified:

• from that data; or
• from that data and other information to which we have or are likely to have access.

This can include your name, contact details, NRIC/FIN (where required and permitted), payment details, online identifiers, and other information you submit to us.

2. How We Collect Personal Data

We may collect personal data in these ways:

• Directly from you
  • when you fill in online forms or contact us (e.g. enquiries, feedback, partnership proposals);
  • when you subscribe to our mailing list or marketing updates;
  • when you create an account or profile on our Site (if available);
  • when you make a booking, purchase tickets, or register for an event;
  • when you participate in surveys, contests or promotions;
  • when you interact with us on social media or via messaging.
• Automatically from your device
  • when you browse our Site, we may collect technical data such as IP address, device and browser type, pages viewed and time spent, through cookies and similar technologies.
• From third parties
  • from our business partners, event/ticketing platforms, payment providers or service providers;
  • from publicly available sources, where permitted.

We will generally notify you of the purposes for which we collect your personal data at the point of collection, or through this Policy.

3. What Personal Data We May Collect

Depending on your interaction with us, we may collect:

• Identification & contact data: name, email, mobile number, address;
• Account data: username, preferences;
• Transactional data: purchase details, booking details, payment-related information (processed via secure payment gateways; we do not typically store full card details);
• Communications: messages, feedback, enquiries;
• Event/venue data: attendance, registrations, special requirements;
• Marketing data: your marketing preferences, survey responses;
• Technical & usage data: IP address, device identifiers, browser type, pages visited, clickstream, cookies.

If you provide personal data relating to another person (e.g. family member, colleague), you represent that you have obtained their consent to do so.

4. Purposes for Collecting, Using and Disclosing Personal Data

We collect, use and/or disclose your personal data for one or more of the following purposes:

• Service delivery & operations
  • to operate and maintain our Site;
  • to process your enquiries, bookings, ticket purchases, or other transactions;
  • to provide customer support and respond to you.
• Account & relationship management
  • to create and manage your account (if applicable);
  • to communicate administrative information (e.g. changes to terms, policy updates, service notices).
• Events, programmes & venue-related activities
  • to manage registrations for events, tours, activities or programmes;
  • to administer admission, entry, safety or security requirements;
  • to communicate event-related updates or disruptions.
• Marketing & communications
  • to send you news, updates and promotions about NS Square, our facilities, events and programmes, where you have consented or where permitted under PDPA;
  • to personalise content you see on our Site or emails.
• Analytics & improvements
  • to monitor and analyse usage of the Site;
  • to improve our content, services, user experience and security.
• Security & legal
  • to prevent, detect and investigate fraud, security incidents or misuse;
  • to comply with applicable laws, regulations, requests from public agencies, or to establish, exercise or defend legal claims.

Where we rely on consent, you may withdraw your consent at any time (see Section 11). However, this may affect our ability to provide certain services to you.

5. Disclosure of Personal Data

We may disclose or share your personal data with:

• Our staff and officers on a need-to-know basis;
• Service providers / vendors who provide website hosting, payment processing, ticketing, marketing, analytics, IT support, delivery or other services to us;
• Event or programme partners where the event is jointly organised or where disclosure is necessary for your participation;
• Professional advisors (lawyers, auditors, insurers);
• Government or regulatory authorities or law enforcement where required by law or in response to valid requests;
• Business transferees in connection with any merger, acquisition, restructuring or asset sale.

We will ensure recipients protect your personal data to a standard comparable to the PDPA.

6. Transfer of Personal Data Outside Singapore

We may transfer your personal data to countries outside Singapore for processing, storage, backup or other purposes. When we do so, we will ensure that such transfers comply with the PDPA, including by ensuring that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to that under the PDPA.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• enable core functionality;
• remember your preferences;
• analyse Site traffic and performance; and
• support marketing efforts.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect the Site’s functionality.

8. Data Security

We take reasonable administrative, physical and technical measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of transmission over the Internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for using secure devices and networks.

9. Data Retention

We retain personal data only for as long as:

• it is necessary for the purposes for which it was collected;
• it is necessary for our business or legal purposes; or
• retention is required or permitted by law.

When personal data is no longer needed, we will anonymise or securely dispose of it.

10. Your Rights & Contacting Us

Subject to PDPA exceptions, you may:

• Request access to your personal data that we hold;
• Request correction of your personal data if it is inaccurate or incomplete;
• Request information about how your personal data has been used or disclosed in the past year.

We may require you to submit your request in writing and to provide proof of identity, and we may charge a reasonable fee to process an access request.

Contact (Data Protection-related):
NS Square Limited
Email: contact@nssquare.sg
Address: 8 Raffles Ave, #02-20, Singapore 039802

11. Withdrawal of Consent

You may withdraw your consent to our collection, use or disclosure of your personal data at any time by contacting us. We will process your request within a reasonable time.

Note: withdrawing consent may mean we can no longer provide certain services (e.g. sending event updates, processing memberships or bookings). We will inform you of such consequences.

If you no longer wish to receive marketing communications, you may:

• click the “unsubscribe” link in our emails; or
• write to us at the contact above.

12. Third-Party Sites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party sites. You are encouraged to read their privacy policies.

13. Children’s Privacy

Our Site is generally not directed to children under 13. Where we organise family or youth programmes, we may collect limited personal data of minors (e.g. name, age, emergency contact) from or with the consent of a parent/guardian for administration and safety purposes.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Your continued use of the Site after any changes constitutes your acknowledgement and acceptance of the changes.

15. Governing Law

This Privacy Policy is governed by the laws of the Republic of Singapore.